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What can I return?     You may return most new, unopened items sold within 30 days of delivery for a full refund.

When will I get my refund?     Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

 For returns processed 60 days from date of shipment, a GiftCard or Gift Certificate will be issued if an exchange isn't requested. If you are the recipient of a gift, please provide your full name, shipping address and email address (if available). Returns received more than 90 days after date of shipment will not be accepted and will be returned to sender. At your request, GiftCards are available for all exchanges made prior to 90 days from date of shipment.

Please Note:

  • Exchanges processed prior to 90 days are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
  • Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1 or 2 billing cycles for the credit to appear on your statement. GiftCards are available upon request.
  • Refunds and GiftCards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit, prior to 90 days, we will also include the shipping charges in your refund.
  • Return merchandise must be in store bought condition.
  • We cannot accept COD returns.

Requirements for a Full Refund

  • Items must be in new condition
  • Items must be returned with all original packaging and accessories
  • Items must be unopened and still in their plastic wrap with serial number and / or UPC
  • Shoes and clothing must be unworn

Items That Can't Be Returned     Before you return your item, make sure that your item can be returned.

Grand Lake Sport Center doesn't accept returns of the following items:

  • Items that are classified as hazardous materials or use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • Any product missing the serial number or UPC 
  • Items with special shipping restrictions

Note:

  • If you have a problem with one of these items, please contact us.
  • If you have a non-returnable item that arrived damaged or defective, go to About Our Returns Policies and About Refunds